Store Policies, Terms & Conditions

By completing a purchase with Central Furniture and Appliances, the Buyer acknowledges and agrees to these Terms and Conditions.

All appliances, furniture, products, and services sold by Central Furniture & Appliances (“Central”) are subject to the following Terms and Conditions. No other terms or conditions shall apply unless expressly agreed to in writing by Central.

1. Payment Terms

• A minimum deposit of fifty percent (50%) is required on all orders.
• Deposits for Special Orders are non-refundable and non-transferable.
• Full payment is required prior to scheduling delivery and/or installation, or within 4 months, whichever comes first.
• Overdue accounts are subject to interest at a rate of 2% per month (24.00% per annum), beginning thirty (30) days after delivery and/or installation.
• The Buyer agrees to pay all costs associated with collection of unpaid balances, including but not limited to attorney fees, court costs, and collection agency fees.
• Any declined credit/debit card transaction or returned check (including insufficient funds, stop payment, unavailable funds, or any other reason) will result in an additional service charge of $50.00 per occurrence.

2. Delivery & Installation

• Orders must be paid in full prior to scheduling delivery and/or installation.
• All appliances and/or furniture must be delivered within six (6) months of the original order date. Storage fees will apply thereafter at a rate determined by Central. All Storage fees must be paid before delivery can be scheduled.
• If Buyer does not accept delivery of appliances and/or furniture within six (6) months, deposit will be forfeited.
• Buyers are responsible for verifying all required appliance cutout dimensions (Height x Width x Depth) and confirming compatibility with manufacturer specifications before delivery.
• Buyers are responsible for verifying all furniture colors, fabrics and dimensions are correct upon purchase.
• Buyers are responsible for verifying all mattress sizes and comfort are correct upon purchase.
• Mattress Warranties become void if proper support is not provided. Removal of Law tags from mattresses voids warranty.
• Prior to delivery, the Buyer is responsible for:
• Disconnecting and removing existing appliances, where applicable;
• Ensuring all electrical and plumbing systems are operational and compliant with applicable codes and are placed per manufacturer specifications.

• Buyers are responsible for $100 additional handling and delivery fee if delivery is attempted, the site is not ready and delivery needs to be rescheduled. Fee to be paid prior to scheduling a subsequent delivery attempt.
• Buyers are responsible for subsequent delivery trips for reasons beyond Central’s control.
• Buyers are responsible for additional installation fee of 50% of original installation charge if cancellation is less than 48 hours from scheduled install or if installer arrives at location and it is not ready for any reason beyond Central’s control.
• Central shall not be responsible for outdated, defective, or non-compliant plumbing or electrical systems and reserves the right to refuse installation if such conditions exist. Buyers will still be responsible for install fee for the scheduled appointment.
• If Buyer pays to have Central only convert gas appliances, Buyers will be responsible to have installation of gas appliances completed by a Licensed Gas Tech to test for leaks and make adjustments as needed.
• The Buyer must ensure safe and reasonable access to the delivery location, including but not limited to:
• Sufficient clearance for delivery/installation vehicles regarding power, phone, cable or other types of lines or obstructions;
• Clear walkways and driveways free of snow, ice, or other hazards;
• Adequate doorway, hallway, and stairway clearance for delivery.

• Central requires a minimum of twenty-four (24) hours’ notice for any change to the delivery address, delivery date, or other circumstances affecting the scheduled delivery. Changes made with less than 24 hours’ notice will result in additional delivery charges.
• An adult authorized by the Buyer must be present at the time of delivery to inspect and accept the merchandise and sign confirmation of delivery in good condition.
• Claims for cosmetic damage or defects must be reported at the time of delivery. Central shall not be responsible for damage reported after the delivery or installation team has left the premises.
• Products with cosmetic damage may, at Central’s discretion, be repaired rather than replaced.
• Additional Delivery fee of $50 added for 3rd floor or higher deliveries without elevators.
• Refrigerators will only be connected to stainless steel or copper water supply lines. Central will not connect appliances to plastic water lines.
• Delivery dates and time windows are estimates only and may be adjusted due to unforeseen circumstances.
• Central reserves the right to reschedule deliveries/installations during hazardous weather conditions or other circumstances beyond its control.
• Anti-tip brackets and safety devices provided by manufacturers are intended to prevent appliances from tipping forward. Unless otherwise agreed in writing, Central does not install anti-tip brackets. The Buyer is solely responsible for ensuring that all anti-tip devices are properly installed and used in accordance with manufacturer instructions. If installation of anti-tip devices is requested from Central, the Buyer will be required to schedule through the Service Department and pay installation fee of $99 and sign a release of liability related to installation.

3. Returns & Exchanges

• Central is under no obligation to accept returns.
• Any approved return request must:
• Be made within seven (7) calendar days of delivery;
• Include the item in unopened, original packaging with all manuals, accessories, and materials intact;
• Be in new, unused condition.
• Approved returns are subject to a minimum thirty percent (30%) restocking fee.

The following items are non-returnable under any circumstances:
• Opened or used items;
• Special Orders;
• Built-in appliances;
• Clearance or floor model items;
• Pillows, mattresses, and upholstered furniture.

4. Additional Terms

• The Buyer is solely responsible for confirming the correct size, fit, specifications, and color of all purchases prior to ordering.
• Central shall not be responsible for defects, damage, or discrepancies reported after delivery has been completed and accepted.
• Payment on an order does not guarantee that merchandise is physically in stock or stored in Central’s warehouse at the time of purchase.
• Central reserves the right to modify these Terms and Conditions at any time without prior notice.